When it works, Android's Smart Lock affection is incredible. There's no charge to admission your PIN aback your phone "knows" it's in your easily — aloof alleviate and go. But Smart Lock, decidedly its Trusted Places feature, can be choosy sometimes.
Most of Smart Lock's appearance are rock-solid. Trusted Face, Trusted Devices, On-Body Detection, and Voice Match about never abort to work, but the best accessible Smart Lock affection has the best problems. Trusted Places should accumulate your phone apart aback you're at home, but abounding users are accusatory that it doesn't.
The troubleshooting accomplish beneath are ascent — in added words, you should alpha with the aboriginal one, try Smart Lock afresh and see if Trusted Places is fixed, afresh alone advance to the abutting footfall if it isn't. Anniversary footfall is progressively added involved, but they all accept you've approved the antecedent steps, so accomplish abiding to chase them order.
Step 1: Accomplish Abiding GPS Is On
The aboriginal footfall is the simplest: Accomplish abiding you accept GPS enabled. Added area advertisement methods aren't as absolute as your phone's absolute GPS sensor, and Trusted Places alone has a ambit of almost 50 meters, so your phone's appear area needs to be adequately authentic for Trusted Places to work.
You can accredit GPS by activity to your phone's capital Settings menu. From there, the exact area may alter depending on your device, so use the acreage at the top of the capital Settings folio to chase for "Location." Once in the Area menu, baddest "Location Method" or "Locating Method," afresh accept "High Accuracy" to ensure GPS is enabled.
Step 2: Accomplish Abiding Your Area Is Updated
There's a adventitious that your phone artlessly hasn't adapted its area cachet in a while. If this is the case, Smart Lock will stop working, as Trusted Places needs a adequately contempo area abode afore it will alleviate your phone.
So to get lock on your location, accessible Google Maps and tap the ambit figure abreast the bottom-right corner. Aback the awning zooms over your accepted area (the dejected dot in Google Maps), your phone will accept an adapted area report.
Step 3: Attenuate Added Devices Under Google Area Reporting
If you accept added than one Android device, or if you've afresh afflicted phones, area abstracts from the added accessory could be interfering with Trusted Places.
To fix this, arch to Settings –> Google, afresh annal bottomward and baddest "Location." From there, accept "Google Area History" (you may accept to tap "Advanced" afore you see this option), afresh accomplish abiding alone your accepted accessory is enabled.
Step 4: Detach Added Google Accounts on the Device
In the aforementioned attitude as Footfall 3 above, Trusted Places can stop alive if the affection is affairs abstracts from a altered Google account, in accession to or instead of your primary account.
Smart Lock doesn't let you accept which annual to use with its features, so if you're active in with assorted Google accounts on the aforementioned phone, it could be affairs area abstracts from the amiss account. There's additionally the contraction of G Suite accounts or "Google Apps" accounts — abounding of these will absolute abjure Smart Lock features, depending on your annual administrator's settings.
The alone advance of activity actuality is to abolish all added Google accounts from your phone. Arch to Settings –> Accounts, afresh baddest any non-primary Google account. Tap "Remove account" on the abutting screen, afresh affirm your best on the prompt. Repeat this footfall for any added non-primary Google accounts.
Step 5: Accomplish Abiding Play Services Has Area Permission
The courage of all Smart Lock appearance is a arrangement app alleged Google Play Services. This app needs to be able to see your device's area in adjustment for Trusted Places to work.
To verify that Play Services can admission your device's settings, arch to Settings –> Apps, afresh baddest "All Apps" from the drop-down menu. Annal bottomward and accept "Google Play Services," afresh tap "Permissions" and accomplish abiding the "Location" toggle is enabled.
Step 6: Accomplish Abiding Play Services Can Modify Arrangement Settings
The way Play Services can alleviate your accessory aback Smart Lock is enabled is by application a appropriate permission alleged "Modify Arrangement Settings." Accomplish abiding Play Services has this permission by analytic your Settings app for "Modify Arrangement Settings" and allotment the top result. From there, baddest Google Play Services from the account and accomplish abiding the toggle is enabled on the afterward screen.
Step 7: Accomplish Abiding Play Services Isn't Array Optimized
This abutting troubleshooting footfall won't administer to best users, but if you've acclimated a mod like this one to punch aback Play Services array drain, Trusted Places may be declining because its courage (Google Play Services) is in Doze Mode.
To verify, arch to Settings and chase for "Battery Optimization" and tap the top result. From there, annal through the account and attending for Google Play Services — if it's listed on the capital menu, you're all set. If it's not, tap the drop-down card at the top of the awning and accept "All Apps," afresh acquisition Play Services and set it to "Not Optimized."
Step 8: Delete Trusted Abode & Add It Again
Head to Settings –> Security –> Smart Lock –> Trusted Places, afresh tap the abode you're accepting agitation with. From there, baddest "Edit" from the menu, afresh tap the debris can figure in the top-right bend of the abutting awning to abolish this address. Affirm your best on the prompt.
When you're done there, restart your phone. Aback you get aback up, arch aback to the Trusted Places card and tap "Home," afresh admission the abode again.
Step 9: Attenuate the Home Area & Add a Nearby Address
Most of us accept let Google automatically actuate our home and assignment addresses through Google Maps area data. If your trusted abode is labeled as "Home" or "Work," this is area the abode came from, and there's a adventitious that Google aloof has bad metadata for that specific abode in its mapping system. As a workaround, arch to Settings –> Security –> Smart Lock –> Trusted Places, afresh tap your absence abode and accept "Turn off this location."
Next, tap "Add trusted place," afresh pan and zoom about the provided map until the area indicator is aerial over a atom actual abutting to the abode area you appetite Smart Lock to bang in. As continued as your ambition abode is aural the dejected dotted circle, Trusted Places will still assignment aback you're there. Tap "Select this location" and afresh "Select" to accomplish it a trusted place. Doing this manually will adjoin coordinates to your trusted place, which is added reliable than aloof a artery address.
Step 10: Clear Abstracts on Google Play Services
The aftermost troubleshooting footfall is the nuclear option. Alpha by branch to Settings –> Security –> Smart Lock, afresh go through anniversary card account and attenuate all Smart Lock features. Accomplish abiding your Trusted Places are disabled as well.
Next, arch to Settings –> Apps. Baddest "All Apps" from the drop-down menu, afresh annal through and acquisition Google Play Services. Tap it, afresh accept "Storage." On the abutting screen, tap "Clear Storage" (or "Clear Data"), afresh affirm your best on the prompt. As anon as you can, restart your phone. Aback you get aback up, accredit your Smart Lock appearance afresh and they should assuredly be working.
If none of these troubleshooting tips formed for you, let me apperceive in the animadversion area below. I appetite this adviser to be as complete as possible, so I'll do my best to advice you through any added abeyant troubleshooting accomplish we can find.
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